Patient Pathway Admin & Enquiries Assistant

University College London Hospitals NHS Foundation Trust; City Of London; Sur place; GBP 32 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible working

Work from home option

Résumé du poste

University College London Hospitals NHS Foundation Trust is seeking a Band 3 Patient Pathway Assistant to deliver a responsive patient administration service. The role includes handling high volumes of enquiries via telephone and digital channels, accurate data entry to registry databases, and booking appointments with clear, compassionate information for patients.

You will work with multidisciplinary teams to support patient pathways, with flexible working options and a requirement to cover 8

Qualifications

• GCSE level or equivalent with English and Maths at grade C or above.
• Knowledge of administrative procedures gained through training/experience.
• Awareness of data confidentiality and Data Protection Act.

Responsabilités

• Enter data to registry databases accurately and promptly.
• Book appointments and handle high volumes of patient enquiries across telephone and digital channels.
• Provide clear, compassionate information to support patients through their care journey.
• Collaborate with multi-disciplinary teams to ensure smooth patient pathways and timely query resolution.

Connaissances

Data entry

Telephone enquiries

Administrative procedures

Communication

Formation

GCSE English and Maths C or above

NVQ Level 3 in Business Administration or equivalent

Description du poste

University College London Hospitals NHS Foundation Trust is seeking a Band 3 Patient Pathway Assistant to deliver a responsive patient administration service. The role includes handling high volumes of enquiries via telephone and digital channels, accurate data entry to registry databases, and booking appointments with clear, compassionate information for patients.

You will work with multidisciplinary teams to support patient pathways, with flexible working options and a requirement to cover 8