Patient Pathway Administrator – NHS | Flexible/Home-Working

University College London Hospital; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Work from home options

Job summary

University College London Hospitals NHS Foundation Trust in London is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. The role focuses on delivering a responsive administration service and acting as a key contact for patients, carers and clinicians.

You will handle high volumes of enquiries across telephone and digital channels, enter data into registry databases, book appointments and provide clear, compassionate information to support patients through

Qualifications

• Excellent communication skills and ability to work in a large multidisciplinary team.
• Experience handling high volumes of enquiries via telephone and digital channels.
• Accurate data entry to registry databases.

Responsibilities

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately enter data to database registries and book appointments.
• Provide clear, compassionate information to support patients through their care journey.
• Collaborate with multi-disciplinary teams to support patient pathways and data accuracy.

Skills

Excellent communication skills

Data entry

Booking appointments

High-volume enquiries handling

Job description

University College London Hospitals NHS Foundation Trust in London is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. The role focuses on delivering a responsive administration service and acting as a key contact for patients, carers and clinicians.

You will handle high volumes of enquiries across telephone and digital channels, enter data into registry databases, book appointments and provide clear, compassionate information to support patients through