Patient Pathway Assistant & Front Desk Coordinator

Southend University Hospital NHS Trust; Basildon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking an administrative professional to support the patient journey within the clinical area. You will act as a frontline contact for patients and staff, using EPR to book clinic attendances and follow-ups, and help maintain accurate records.

Working within the Outpatient/Patient Pathway team, you will handle queries by phone and in writing, scan and file documents, and adapt to day-to-day admin duties to ensure timely, compliant care delivery.

Responsibilities

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties.

Job description

Southend University Hospital NHS Trust is seeking an administrative professional to support the patient journey within the clinical area. You will act as a frontline contact for patients and staff, using EPR to book clinic attendances and follow-ups, and help maintain accurate records.

Working within the Outpatient/Patient Pathway team, you will handle queries by phone and in writing, scan and file documents, and adapt to day-to-day admin duties to ensure timely, compliant care delivery.