Administration Assistant | University College London Hospitals NHS Foundation Trust

University College London Hospital; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Work from home options

Job summary

University College London Hospitals NHS Foundation Trust in London is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. The role focuses on delivering a responsive administration service and acting as a key contact for patients, carers and clinicians.

You will handle high volumes of enquiries across telephone and digital channels, enter data into registry databases, book appointments and provide clear, compassionate information to support patients through

Qualifications

• Excellent communication skills and ability to work in a large multidisciplinary team.
• Experience handling high volumes of enquiries via telephone and digital channels.
• Accurate data entry to registry databases.

Responsibilities

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately enter data to database registries and book appointments.
• Provide clear, compassionate information to support patients through their care journey.
• Collaborate with multi-disciplinary teams to support patient pathways and data accuracy.

Skills

Excellent communication skills

Data entry

Booking appointments

High-volume enquiries handling

Job description

Administration Assistant | University College London Hospitals NHS Foundation Trust

Company: University College London Hospital

Salary: £31,554 - £33,270 Per annum inclusive of HCAS

This post is based at University College London Hospital.

An exciting opportunity has arisen in the Patient Enquiries and Booking Team for a Band 3 Patient Pathway Assistant.

The Patient Pathway Assistant plays a central role in delivering a responsive, high-quality patient administration service, acting as a key point of contact for patients, carers, referrers and healthcare professionals. The role involves handling high volumes of enquiries across telephone and digital channels, accurately entering data to database registries, booking appointments and providing clear, compassionate information to support patients through their care journey.

Working collaboratively with multi-disciplinary teams, the post holder ensures efficient support to managing patient pathways, accurate data handling and data entry to registry databases, and timely resolution of queries, contributing to a positive and seamless patient experience across the Trust.

Flexible working options are available and will be considered, however, the service will run 8 am to 6pm so some flexibility may be required.

If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.

We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Monday 16 Nov 2026

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About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.