Administration Assistant

University College London Hospitals NHS Foundation Trust; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. You will deliver a responsive, high-quality patient administration service, acting as a key contact for patients, carers, referrers and healthcare professionals.

You will handle enquiries across telephone and digital channels, enter data to registries, book appointments, and provide compassionate information to support patients through

Qualifications

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately entering data to database registries.
• Book appointments and provide clear information to support patients.

Responsibilities

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately enter data to database registries and update records.
• Book appointments and provide clear information to support patients through their care journey.

Skills

Data entry

Customer service

Telephone skills

Teamwork

Tools

Database entry systems

Job description

This post is based at University College London Hospital.

An exciting opportunity has arisen in the Patient Enquiries and Booking Team for a Band 3 Patient Pathway Assistant.

The Patient Pathway Assistant plays a central role in delivering a responsive, high-quality patient administration service, acting as a key point of contact for patients, carers, referrers and healthcare professionals. The role involves handling high volumes of enquiries across telephone and digital channels, accurately entering data to database registries, booking appointments and providing clear, compassionate information to support patients through their care journey.

Working collaboratively with multi-disciplinary teams, the post holder ensures efficient support to managing patient pathways, accurate data handling and data entry to registry databases, and timely resolution of queries, contributing to a positive and seamless patient experience across the Trust.

Flexible working options are available and will be considered, however, the service will run 8 am to 6pm so some flexibility may be required.

If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.

We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Carole Mandel Job title: Admin Team Leader Email address: [e-mail]