Administration Assistant

University College London Hospitals NHS Foundation Trust; City Of London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Work from home option

Job summary

University College London Hospitals NHS Foundation Trust is seeking a Band 3 Patient Pathway Assistant to deliver a responsive patient administration service. The role includes handling high volumes of enquiries via telephone and digital channels, accurate data entry to registry databases, and booking appointments with clear, compassionate information for patients.

You will work with multidisciplinary teams to support patient pathways, with flexible working options and a requirement to cover 8

Qualifications

• GCSE level or equivalent with English and Maths at grade C or above.
• Knowledge of administrative procedures gained through training/experience.
• Awareness of data confidentiality and Data Protection Act.

Responsibilities

• Enter data to registry databases accurately and promptly.
• Book appointments and handle high volumes of patient enquiries across telephone and digital channels.
• Provide clear, compassionate information to support patients through their care journey.
• Collaborate with multi-disciplinary teams to ensure smooth patient pathways and timely query resolution.

Skills

Data entry

Telephone enquiries

Administrative procedures

Communication

Education

GCSE English and Maths C or above

NVQ Level 3 in Business Administration or equivalent

Job description

University College London Hospitals NHS Foundation Trust

Administration Assistant

The closing date is 16 November 2026

This post is based at University College London Hospital.

An exciting opportunity has arisen in the Patient Enquiries and Booking Team for a Band 3 Patient Pathway Assistant. The Patient Pathway Assistant plays a central role in delivering a responsive, high-quality patient administration service, acting as a key point of contact for patients, carers, referrers and healthcare professionals. The role involves handling high volumes of enquiries across telephone and digital channels, accurately entering data to database registries, booking appointments and providing clear, compassionate information to support patients through their care journey.

Main duties of the job

Working collaboratively with multi-disciplinary teams, the post holder ensures efficient support to managing patient pathways, accurate data handling and data entry to registry databases, and timely resolution of queries, contributing to a positive and seamless patient experience across the Trust.

Flexible working options are available and will be considered, however, the service will run 8 am to 6pm so some flexibility may be required.

If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.

We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospital
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£31,554 to £33,270 a yearPer annum inclusive of HCAS