Patient Pathway Administrator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Milton Keynes is seeking a reliable Patient Pathway Administrator to join their oncology administrative team. The role involves providing vital administrative support, managing patient appointments, and ensuring confidentiality while delivering high standards of customer care. Ideal candidates will have good organisational skills, IT literacy, and experience in a customer service environment. Flexible working hours are available, and the position may require a DBS check.

Qualifications

• Experience in a customer services environment.
• Knowledge of medical and clinical terms.
• Understanding of confidentiality requirements.

Responsibilities

• Provide administrative support to the haematology team.
• Liaise with outside agencies including GP surgeries.
• Respond to patient queries and manage appointments.

Skills

Excellent communication skills

Good organisational skills

IT literacy

Ability to work under pressure

Education

Good standard of education

Tools

CRS

Microsoft Word

Microsoft Excel

Job description

Patient Pathway Administrator

The closing date is 05 February 2026

Hours: Full time 37.50 hrs week all MKUH roles will be considered for flexible working

This is an exciting opportunity to join the oncology administrative team; we are seeking a reliable, enthusiastic patient pathway administrator to help deliver a high standard of customer care. You will possess excellent organisational and communication skills with the ability to manage a varied, fast paced workload.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Main duties of the job

Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.

To be part of the haematology team and work to ensure the objectives of the Trust are achieved.

• To contribute to the Trust complying with clinical governance and risk management.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24‑bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

Job responsibilities

• Excellent communication and interpersonal skills to deal with patients.
• High standard of organisational and administrative ability.
• Good organisational skills.
• Ability to work on own initiative.
• Ability to prioritise own workload.
• Numeracy and IT literacy, including Word and Excel.
• Excellent telephone manner.
• Ability to work as part of a team with a friendly and approachable manner.
• Demonstrate a can‑do attitude and work under pressure.
• Understanding of confidentiality.
• Work with and maintain guidelines and policies related to patient access.
• liaise with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres.
• Respond to patient queries.
• Make and re‑schedule appointments as required.
• Deal with incoming mail.
• Order supplies as required.
• Contact patients to remind them about their appointments.
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• Assist in dealing with patient complaints.
• Book interpreters for patients.
• Assist in training new staff as required.

Please refer to the job description for further details.

Qualifications and knowledge

• Good standard of education.
• Good computer skills/knowledge of CRS.
• Knowledge of importance of confidentiality.
• Knowledge of medical and clinical terms and issues.

Experience

• Experience of using a range of IT packages including CRS.
• Experience of working within a customer services environment.
• NHS experience.
• Experience of working in a healthcare environment.

Skills

• Good IT skills in relation to current databases used within NHS.
• Good use of initiative.
• Well developed organisational skills.
• Sensitivity and understanding of individual circumstances.
• Ability to work under pressure.

Personal and people development

• Polite and courteous.
• Professional attitude.
• Self‑motivated and team player.
• Commitment to personal development.
• Initiative and common sense.

Communication

• Good communication skills in relation to telephone techniques.
• Polite and courteous to all visitors to the units.

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust