Patient Navigator (Receptionist)

One Medical Group; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Job summary

A leading healthcare provider in Milton Keynes is seeking a Patient Navigator (Receptionist) to join their team at Whitehouse Surgery. This role offers the opportunity to engage with patients, manage administrative tasks, and contribute to exceptional patient care in a friendly environment. The successful candidate will possess strong communication skills, be IT proficient, and demonstrate empathy towards patients.

Benefits

NHS Pension with 20.6% Employer Contribution

33 days annual leave (including Bank Holidays)

Extra days leave for work anniversary

Enhanced Maternity, Paternity, and Adoption pay

Family friendly employment policies

24/7 free access to Employee Assistance Program

Eye care scheme for free eye tests

Cycle to work scheme

Qualifications

• Prior experience as a patient navigator/medical receptionist is desirable.
• Confident using the phone with a friendly demeanor.
• Ability to work accurately and methodically.

Responsibilities

• Greet patients and advise them of their appointments.
• Handle incoming calls and messages effectively.
• Maintain a tidy reception area for incoming patients.

Skills

Communication

IT Skills

Organization

Tools

SystemOne

Job description

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Patient Navigator (Receptionist), Milton Keynes

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Client:

One Medical Group

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c1314425e4c5

Job Views:

6

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

OneMedical Group has grownin Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands. Consequently, we are looking for a forward thinking Receptionist (also known as Patient Navigators) to join their friendly team at Whitehouse Surgery and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.

Note: This is a permanent contract. Full-time (40 hours/week) and part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.

The job holder will have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Advise patients on self-check in facilities
• Receive and make calls as required with the ability to handle heavy phone/patient traffic
• Divert calls and take messages as appropriate
• Sort, review and distribute incoming internal mail
• Process outgoing mail following the procedure
• Pull, file and photocopy patient’s paper records
• Scan and attach patients’ data to patients’ electronic records
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Receiving all incoming deliveries, opening and distributing accordingly
• Complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• desirably have prior experience as patient navigator/medical receptionist
• be confident using the phone
• have a good level of IT skills
• be friendly and welcoming; patient and understanding
• be able to follow instructions and procedures
• have good organisation and communication skills
• work accurately and methodically
• be able to work with all types of people

System used: SystemOne

Location: MK8 1EQ and MK14 6JY

Whitehouse Surgery is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients’ health and wellbeing needs. Whitehouse Surgery is made up of GPs, Practice Nurses, Health Coaches, Pharmacists, Social Prescribers and Mental Health Workers, with further support from our PCN including First Contact Physiotherapists and Drugs/Alcohol Support in house. Our non-clinician team is made up of our practice’s Business Manager, Senior Administrator, and Receptionist team, with support from Medical Secretaries and Clinical Coders working in a centralised hub.

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

About OneMedical Group

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Healthier Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [emailprotected]

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.