Community Navigator - Mental Health

Asian Studies Group; Milton Keynes; On-site; GBP 25,000; Full time

Job summary

A leading community-based organization seeks a Community Navigator for its mental health service in Milton Keynes. This role involves working closely with clients, supporting their access to mental health resources and ensuring they receive the care and information necessary for their wellbeing. The position offers a competitive salary, benefits including annual leave and flexible working options, as well as opportunities for professional development within the organisation.

Benefits

25 days Annual Leave plus Bank Holidays

Auto-enrollment NEST pension scheme

Optional Health Plan

Discounts through Blue Light Card

In-house Learning and Development

Flexible Working options

Qualifications

• Experience in health, social care, or information and advice required.
• Ability to support mental health service users effectively.
• Experience with NHS procedures and referral systems beneficial.

Responsibilities

• Work within the NHS Mental Health Single Point of Access Team.
• Assist patients in accessing community or secondary care services.
• Monitor service queries and provide relevant information.

Skills

Communication

Empathy

Organizational skills

Education

Experience in health or social care

Knowledge of mental health services

Job description

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people inBedfordshire, Luton and Milton Keynes,and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (Mental Health)

Post no:639

Salary:£24,667.47 per annum

Contract:Permanent

Hours:37 hours per week, (Monday to Friday, 09.00 - 17.00)

Location:Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMKs H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.
  
  

Entitlements/benefits

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
  
  

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown:5pm Thursday 10th July 2025

Please note:We reserve the right to close this advert early if enough suitable applicants apply.

Start date:ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

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