Remote Care Navigator / GP Receptionist

Ortus Health; United Kingdom; Remote; Full time

Job summary

Ortus Health is seeking empathetic individuals for patient support, managing inbound calls and ensuring high-quality service. The role requires strong communication skills, with routine responsibilities including data entry and maintaining confidentiality, all within a supportive team environment. Benefits include 28 days annual leave and a company pension scheme.

Benefits

28 days Annual Leave

Company pension scheme

Shift based work

Qualifications

• Minimum 1 year experience in call handling.
• Familiarity with medical terminology and basic anatomy.
• Prior experience working rotating shifts.

Responsibilities

• Manage a high volume of patient calls with accurate data entry.
• Maintain confidentiality and adhere to the Data Protection Act.
• Ensure adherence to company policies and quality standards.

Skills

Exceptional verbal and written communication skills

Ability to maintain confidentiality

Strong ability to work independently and as part of a remote team

Job description

About The Role

We are seeking experienced, driven, and empathetic individuals to join Ortus Health in delivering outstanding patient support. As the first point of contact for patients, you will handle a high volume of inbound calls from various GP practices, ensuring all interactions are conducted professionally, empathetically, and efficiently.

Requirements

Responsibilities:

1. Manage a high volume of patient calls, ensuring accurate and efficient data entry
2. Maintain strict confidentiality and adhere to the Data Protection Act in all interactions
3. Actively participate in training, personal development, and team meetings
4. Ensure adherence to company policies, procedures, and quality standards
5. Communicate effectively with patients and the Ortus Health team to deliver a seamless service experience

Skills:

1. Exceptional verbal and written communication skills
2. Ability to maintain confidentiality and work in compliance with Data Protection legislation
3. Strong ability to work independently and as part of a remote team

Experience:

1. Minimum 1 year experience in call handling
2. Familiarity with medical terminology and basic anatomy
3. Prior experience working rotating shifts

Benefits

Pay & Benefits:

1. £11.44 per hour
2. 28 days Annual Leave
3. Company pension scheme
4. Shift based work

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting

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