Care Navigator

NHS; Rugby; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading service at NHS dedicated to ensuring patients receive the right care quickly. As part of the Care Navigation team in Rugby, you will be at the forefront of triaging patient appointments. This role combines patient-centered support and efficient administration, making a meaningful difference in healthcare delivery.

Benefits

Fabulous Employee Benefits Package

Access to NHS Pension

Making a difference

Qualifications

• GCSE Maths and English required.
• Computer literacy with relevant packages required.
• Experience in a fast-paced environment necessary.

Responsibilities

• Schedule appointments for patients.
• Provide administrative support for clinicians.
• Ensure appointments are triaged effectively.

Skills

Computer literacy

Compassion

Empathy

Communication

Multitasking

Education

GCSE Maths and English Grade A to C

Tools

Microsoft Packages

CRM systems

Job description

Are you passionate about patients accessing the right care when they need it? If so, this role is for you!

This is an amazing opportunity to join our Care Navigation service based at Brownsover Medical Centre, Rugby.

This team is the driving force behind our mission for patients, to deliver a service where they can quickly and easily receive the right care from the right person, at the right time, in the right place.

This isn't just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!

Tell me more

• Full time (part time also considered)
• Competitive pay
• Fabulous Employee Benefits Package
• Access to NHS pension*
• Making a difference!

Main duties of the job

At the forefront of our triage service for the GP practice, you will schedule the majority of appointments for patients across our 4 Warwickshire practices.

You will:

• Working collaboratively across a multi-disciplinary team and external healthcare professionals.
• Deliver patient centred support to patients to access the care they need.
• Ensuring appointments are triaged effectively through digitised systems including EMIS.
• Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
• Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
• Contributing effectively to overall KPI targets.

About us

At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients.

Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it!

Job responsibilities

This role is key to:

driveefficiency and improve clinical safety.

control theappointment book; balancing demand against capacity.

work aspart of a clinically led team.

embrace newways of working and harness the power of digital tools for triage andcommunication.

ensurecontinuity is maintained.

address the8am rush and ensure that all our patients can access appropriate care at thepoint of need.

increasedigital access.

Person Specification

Qualifications

• GCSE Maths and English Grade A to C

Specific skills and competencies

• Computer literacy with use of Microsoft Packages and CRM systems.
• Compassionate, empathetic, and patient, with a passion for delivering exceptional care.
• Excellent communicator at all levels.
• Curious with the ability to explore potential risks, e.g., safeguarding and/or links in data and information to enable a more holistic approach to care.
• Aware of own competencies and does not function beyond these. Escalated as appropriate. Confident to raise queries and concerns as needed.
• Able to own up to and learn from own mistakes.
• Organised, with the ability to multitask and work across multiple systems accurately and effectively.
• Experience of working in a fast-paced environment, carrying out coordination, administration and customer service tasks.

Experience

• Working collaboratively across a multi-disciplinary team and external healthcare professionals.
• Deliver patient centred support to patients to access the care they need.
• Ensuring appointments are triaged effectively through digitised systems including EMIS.
• Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
• Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
• Contributing effectively to overall KPI targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.