Patient Navigator (Receptionist)

NHS; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Milton Keynes is seeking a full-time or part-time Receptionist to support patient care at Brooklands Health Centre. The successful candidate will utilize various platforms and engage with patients, ensuring excellent service delivery and administrative efficiency. Ideal applicants will possess strong organizational skills, a friendly disposition, and prior experience in a medical setting.

Benefits

NHS Pension with 20.6% Employer Contribution

33 days annual leave (including Bank Holidays)

Extra days leave for work anniversary

Enhanced Maternity and Adoption pay

Family friendly employment policies

Special and Significant Event Leave

24/7 free access to Employee Assistance Program

Eye care scheme

Cycle to work scheme

Qualifications

• Prior experience as a patient navigator or medical receptionist desired.
• Confident phone usage and good IT skills required.
• Friendly, patient, and understanding demeanor expected.

Responsibilities

• Greet patients, check them in, and handle phone traffic.
• Process internal and outgoing mail, manage patient records.
• Ensure the reception area is tidy and ready for use.

Skills

Communication

IT Skills

Organization

Patient Service

Education

GCSE-level qualifications or equivalent

Tools

SystemOne

Job description

OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands. Consequently, we are looking for a forward thinking Receptionist (also known as Patient Navigators) to join their friendly team at Brooklands Health Centre and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

Main duties of the job

This is a permanent contract. We have 40 hours available. Therefore full-time or part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail].

Job responsibilities

The job holder will have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Advise patients on self-check in facilities
• Receive and make calls as required with the ability to handle heavy phone/patient traffic
• Divert calls and take messages as appropriate
• Sort, review and distribute incoming internal mail
• Process outgoing mail following the procedure
• Pull, file and photocopy patients paper records
• Scan and attach patients data to patients electronic records
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Receiving all incoming deliveries, opening and distributing accordingly
• Complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• Desirably have prior experience as patient navigator/medical receptionist
• Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

System used: SystemOne

Location

Brooklands Health Centre is located in the Milton Keynes suburb of Broughton. It boasts good transport links being just a 5 minute walk away from the nearest bus stop. The bus itself takes around 20-25 minutes from Brooklands to the City Centre. It's also well connected to the M1 being under 2 miles away from the nearest entry junction.

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

Person Specification

Qualifications

• GCSE-level qualifications or equivalent

Skills and Knowledge

• Desirably have prior experience as patient navigator/medical receptionist
• Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.