Emergency Department Navigator (Young People)

ST GILES TRUST; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join ST GILES TRUST as an Emergency Department Navigator, providing crucial support for vulnerable young people during their hospital stay. This role requires empathy, strong interpersonal skills, and a commitment to assisting with their safe reintegration into the community. Competitive salary and generous benefits are offered.

Benefits

Generous leave allowance

Staff pension

Flexible working hours

Mentoring programme

Advice and counselling service

Life insurance (4x annual salary)

Employee perks programme

Qualifications

• Experience with multi-agency teams and support plans.
• Understanding of services for young people and families.
• Experience working with high-risk, vulnerable groups.

Responsibilities

• Provide support and advocacy for young people in emergency departments.
• Develop risk management and support plans.
• Collaborate with partner agencies to assist in client transitions.

Skills

Interpersonal skills

Relationship-building

Communication

Engagement with vulnerable youth

Education

Qualification relevant to the role

Job description

Starting at £25,000 pa (pro rata for part time) + generous benefits
1 x Full Time, 35 hours per week
1 x Part time, 21 hours per week
Contract: Flexible days/hours, some evening and weekend work until 31st March 2026
Based in the Luton & Dunstable and Bedford Hospital Emergency Departments and some working out in the community

Ref EDN-253

Are you a flexible, empathetic and collaborative individual with substantial experience of providing support, advice, and advocacy and communicating effectively the needs of clients to other professionals? Do you have a proven record of assessing the needs of vulnerable young people who are at high risk of significant harm?

If so, St Giles is looking for an Emergency Department Navigator to join our team and provide vital support for those young people admitted to the hospital right through to their safe discharge back into the community and ensuring that they have access to appropriate longer-term support.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this exciting opportunity

Working as an integral part of the ED Navigator team, our successful candidate will identify and assess young victims of violence and provide a comprehensive and holistic assessment, advice, referral and support service, exploring innovative and effective ways of supporting them which will reduce their risk of re-victimisation.

You will produce support and risk management plans based on assessments, promoting inter-agency collaboration in the assessment and planning process, and deliver a holistic support service, working solo or with colleagues as the situation dictates, which will include providing practical help such as social and housing support, accompanying to appointments, ETE options and appearing in court. We will also count on you to develop and maintain relationships with partner agencies and to close cases efficiently and positively, identifying a referral route for the client that will identify agencies that can be used for ongoing support.

What we are looking for

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience in working as part of a multi-agency team
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• To have a relevant qualification to a good standard or be working towards one
• A knowledge of relevant services for young people and their families in the service provision area
• First-class interpersonal, relationship-building and communication skills, both verbal and written.

Successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing: Monday, 30th June 2025 at 11.00pm
Interviews to be held on 9th July 2025