Receptionist / Patient Healthcare Navigator

NHS; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join NHS as a Receptionist in our GP surgery, a vital role requiring administration skills and a customer-focused approach. Be the first point of contact for patients and ensure they receive a friendly and supportive experience. This rewarding position allows you to positively impact people's lives through a committed healthcare team.

Benefits

Clinical progression

Training cost support

Full indemnity cover

NHS Discount & Support Schemes

Employee Assistance Program

Sick Pay

Enhanced maternity and paternity leave

Salary sacrifice electric car scheme

Life insurance 3 x salary

Cycle to work scheme

Extra day off for birthday

Occupational Health Support

Qualifications

• Experience of clerical and administrative work.
• Experience in a client facing/customer service position.

Responsibilities

• Provide a high-quality and efficient administration service.
• Handle inbound and outbound patient calls.
• Support clinical and management teams.

Skills

Clerical work

Analytical thinking

Teamwork

Sensitivity

Customer service

Motivation

Job description

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Main duties of the job

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

About us

Who we are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcareservices, focused on delivering a better patient experience

• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Cycle to work scheme.
• An extra day off to celebrate your birthday.
• Occupational Health Support

Job responsibilities

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Who we are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcareservices, focused on delivering a better patient experience

• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Cycle to work scheme.
• An extra day off to celebrate your birthday.
• Occupational Health Support

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.

Person Specification

Qualifications

• -------
• n/a

Experience

• -------
• Experience of clerical and administrative work
• Experience in a client facing/customer service position

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.