Patient Navigator (0 hours Contract)

OneMedicalGroup; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Bracknell seeks a Patient Navigator to enhance patient journeys. The role involves providing patient-centric telephone and admin services, facilitating access to healthcare professionals. Ideal candidates will have excellent communication and organizational skills, and familiarity with IT systems is essential. Join a team dedicated to delivering outstanding patient care in a supportive environment, with benefits like an NHS pension and generous leave policies.

Benefits

NHS Pension with Employer Contribution

33 days annual leave

Enhanced Maternity and Paternity pay

Learning and Development time

24/7 access to Employee Assistance Program

Cycle to work scheme

Qualifications

• Prior experience in a healthcare or administrative role.
• Strong organizational and time-management abilities.
• Attention to detail in handling patient information.

Responsibilities

• Provide patient-focused telephone and administration services.
• Assist and direct patients in accessing the appropriate services.
• Deliver a patient-centric experience.

Skills

Excellent communication and interpersonal skills

Strong organizational and time-management abilities

Attention to detail

Confidence in using IT systems

Tools

SystmOne

Job description

Patient Navigator (0 hours) at Bracknell Urgent Care Centre Bracknell Urgent Care Centre, part of OneMedical Group, is looking for a Patient Navigator to join us on a 0 (Zero) hours contract. You will join a thriving and dynamic team and help to facilitate the journey of all our registered and unregistered patients.

Main duties of the job

The Patient Navigator/Receptionist will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

They will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

We offer unsociable hours pay for the hours worked after 6pm on week days (Monday to Friday) and all-day Saturday and Sunday 30% extra

About us

Our teams at OneMedical Group, whether working for OneMedicare, OneMedical Property or within our Support Centre all come together, collaborate, share ideas and have fun! The team is made up of forward thinking and people centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.

OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.

Job responsibilities

The ideal candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator.Experience as a Patient Navigator/Receptionist is desirable though not essential.

Clinical systems: We use SystmOne.

Location: Brants Bridge, Bracknell RG12 9RT

What we offer (benefits)

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Unsociable hours pay for hours worked after 6pm Monday to Friday and all-day Saturday and Sunday 30% extra
• Learning and Development time (5% of weekly hours)
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Personal and professional development

Equality and Diversity

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail]

We reserve the right to close this advert early.

Person Specification

Experience

• Prior experience in a healthcare or administrative role

Skills and Knowledge

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.