Patient Liaison Nurse

Fresenius Kabi UK; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare company in the United Kingdom is seeking a Clinical Account Lead to manage patient caseloads and act as a liaison between clinical teams and patients. This full-time role involves assessing care requirements, ensuring patient safety, and providing clinical support. The ideal candidate has nursing registration and specialized experience, along with strong communication and relationship-building skills. Benefits include private healthcare, a contributory pension scheme, and various employee development programs.

Benefits

Private healthcare

Healthcare cashback scheme

Car/car allowance

Contributory Pension Scheme

Role-specific training

Life Insurance

25 days holiday plus buy/sell option

Maternity, Paternity, and Adoption Leave

Professional fees paid

Bike to work scheme

Long Service Awards

Employee Assistance Programme

Free onsite parking

Blue Light Card

Family days out funded by company

Qualifications

• Must be NMC registered.
• Experience in community or clinical nutrition is preferred.
• Ability to manage multiple priorities effectively.
• Strong communication and interpersonal skills are essential.
• Proven relationship building abilities.

Responsibilities

• Collaborate with planning teams to ensure efficient service delivery.
• Assess and implement patient nursing and care requirements.
• Serve as central contact for key accounts on patient needs.
• Deliver accurate patient care reports and maintain contingency plans.
• Communicate patient updates to nursing teams as required.
• Support nursing teams with clinical advice as needed.
• Contribute to the nursing strategy development as a senior team member.

Skills

NMC registered

Specialised nursing experience

Time management

Communication skills

Relationship building

Job description

Overview

We are currently looking for a Clinical Account Lead to join our National Nursing team. Reporting to the Clinical Business Manager, you will manage a patient and customer caseload, working as the main point of contact for clinical teams, patients, the wider multi-disciplinary teams and internal stakeholders to ensure the ongoing safe clinical management of patients. The role is field-based, full-time Monday - Friday and the location of a successful candidate can be flexible.

Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.

Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.

Responsibilities

• Work in partnership with the Resource and Capacity Planning Team in line with the company strategy to ensure a safe, efficient and effective service with the appropriate resource in place
• Assess, plan, implement and review the nursing and care requirements of patients
• Act as the ongoing central point of contact for key accounts regarding patient requirements to ensure high levels of customer satisfaction and patient safety, ensuring timely reporting and escalation of clinical concerns
• Provide accurate reports to customers regarding patient care and maintain patient contingency plans in collaboration with clinical teams, utilising national and internal reporting tools
• Provide prompt and clear communications to the relevant nursing teams regarding patient clinical updates, outcomes and actions, in accordance with internal guidelines and policies
• Act as a professional resource to support the nursing team, providing clinical support and advice as required
• Contribute to the development of the nursing strategy as a member of the senior nursing team to deliver against the overall company strategy

Qualifications

• NMC registered
• Specialised nursing experience preferably within community/clinical nutrition
• Ability to manage your own time and multiple priorities
• Excellent communication and interpersonal skills
• Strong relationship building skills

Benefits

• Private healthcare (including GP appointments)
• Healthcare cashback scheme (including dental, optical & alternative therapies)
• Car/car allowance
• Contributory Pension Scheme (rises with service)
• Role specific tailored training and development plan
• Life Insurance (4 x salary, death in service)
• 25 days holiday (rises to 27 after 5 years service) and ability to buy/sell holidays
• Maternity, Paternity and Adoption Leave
• Professional fees paid
• Bike to work scheme
• Long Service Awards
• Employee Assistance Programme
• Free onsite parking and subsidised canteen
• Blue Light Card
• Company funded family days out

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.