Patient Liaison & Conversion Specialist

Circle Health Group; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday per year + bank

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Access to wellbeing resources

Employee recognition programmes

Industry leading training and dev

Job summary

Circle Health Group in Glasgow is seeking a Patient Liaison Officer to help convert self-pay enquiries into appointments and procedures. You will respond to inquiries promptly, provide pre-consultation information and pricing, and schedule clinic appointments, supporting a flexible shift pattern in a full-time role.

The role emphasizes customer service excellence, sales-influencing skills and strong English communication.

Qualifications

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the NEC.
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Skills

Customer service

Influencing / sales skills

MS Outlook

Excel

Word

English language

Telephone manner

Interpersonal skills

Tools

MS Outlook

Excel

Word

Job description

Circle Health Group in Glasgow is seeking a Patient Liaison Officer to help convert self-pay enquiries into appointments and procedures. You will respond to inquiries promptly, provide pre-consultation information and pricing, and schedule clinic appointments, supporting a flexible shift pattern in a full-time role.

The role emphasizes customer service excellence, sales-influencing skills and strong English communication.