Patient Liaison Officer

Circle Health Group Limited – Monthly; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Private pension

Private healthcare

Family-friendly policies

Life insurance

Staff discounts

Wellbeing resources

Training & development

Employee recognition

Job summary

Circle Health Group Limited – Monthly in Glasgow is seeking a Patient Liaison Officer to join the Marketing team. This full-time role, 37.5 hours per week, includes a flexible shift pattern and duties to convert self-pay enquiries into appointments, provide information and pricing, and support patients through the intake process.

The successful candidate will have strong customer service skills, proven influencing/sales ability, and proficiency with MS Outlook, Excel and Word.

Qualifications

• Customer service experience across phone, written and face-to-face channels.
• Ability to meet service performance standards.
• Proven influencing/sales skills.
• Proficient with MS Outlook, Excel and Word.
• Excellent command of English, both written and verbal.
• Strong telephone manner and interpersonal skills.

Responsibilities

• Convert appropriate self-pay enquiries to self-pay procedures.
• Provide timely responses to self-pay enquiries from patients and NEC.
• Facilitate access times and information required for conversion.
• Influence patients to choose Circle Health Group.
• Provide pre-consultation information and indicative pricing.
• Book self-pay patients into clinic appointments.
• Complete mandatory training.

Skills

Customer service

Influencing/sales

MS Outlook

MS Excel

MS Word

English proficiency

Telephone manner

Interpersonal skills

Tools

MS Outlook

MS Excel

MS Word

Job description

Patient Liaison Officer

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary & Benefits

Salary: Up to £25,525.00 per year (depending on level of experience, training and qualification). Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare