Patient Liaison Officer

Circle Health Group; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Friends & Family hospital discounts

Family friendly policies

Life insurance

Wellbeing resources

Training and development opportunities

Job summary

Ross Hall Hospital in Glasgow, part of Circle Health Group, has an opening for a Patient Liaison Officer in the Marketing team. The role is full-time, 37.5 hours per week, with a permanent contract.

You will handle self-pay enquiries, provide information and pricing, aim to convert enquiries to appointments, and support patients and NEC with timely responses. Benefits include holiday, private healthcare, and staff development.

Qualifications

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the NEC.
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Skills

Customer service

Telephone manner

Interpersonal skills

English proficiency

Tools

MS Outlook

Excel

Word

Job description

Ross Hall Hospital
37.5 Hours & Permanent
Salary: Up to £25,525.00 per year (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in theMarketing department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.