Part-Time Patient Liaison & Conversion Specialist

Circle Health Group Limited – Monthly; Winchester; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Wellbeing resources

Training and development opportunities

Job summary

Circle Health Group is seeking a Part-time Patient Liaison Officer for a 12-month fixed term contract at Sarum Road Hospital in Winchester. The role is 22.5 hours per week with flexible shift patterns and potential additional hours.

The successful candidate will handle self-pay enquiries, convert them into appointments, and provide pricing information to maximise conversion. Key requirements include strong customer service, English proficiency, and proven influencing/sales skills.

Qualifications

• Customer service using telephone, written and face‑to‑face communications.
• Proven influencing/sales skills.
• Excellent command of the English language, both written and verbal.

Responsibilities

• Convert appropriate self-pay enquiries to self-pay procedures against targets.
• Provide timely responses to self-pay enquiries from patients, consultants and NEC.
• Facilitate access times and information for patients to convert to procedure.
• Influence patients to choose Circle Health Group for their procedure.
• Provide pre‑consultation information and indicative pricing to NEC and patients.
• Book self-pay patients into suitable clinic appointments.

Skills

Customer service

Sales skills

MS Outlook

Excel

Word

English proficiency

Tools

MS Outlook

Excel

Word

Job description

Circle Health Group is seeking a Part-time Patient Liaison Officer for a 12-month fixed term contract at Sarum Road Hospital in Winchester. The role is 22.5 hours per week with flexible shift patterns and potential additional hours.

The successful candidate will handle self-pay enquiries, convert them into appointments, and provide pricing information to maximise conversion. Key requirements include strong customer service, English proficiency, and proven influencing/sales skills.