Patient Experience Liaison — Self-Pay Specialist

Circle Health Group; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Friends & Family hospital discounts

Family friendly policies

Life insurance

Wellbeing resources

Training and development opportunities

Job summary

Ross Hall Hospital in Glasgow, part of Circle Health Group, has an opening for a Patient Liaison Officer in the Marketing team. The role is full-time, 37.5 hours per week, with a permanent contract.

You will handle self-pay enquiries, provide information and pricing, aim to convert enquiries to appointments, and support patients and NEC with timely responses. Benefits include holiday, private healthcare, and staff development.

Qualifications

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the NEC.
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Skills

Customer service

Telephone manner

Interpersonal skills

English proficiency

Tools

MS Outlook

Excel

Word

Job description

Ross Hall Hospital in Glasgow, part of Circle Health Group, has an opening for a Patient Liaison Officer in the Marketing team. The role is full-time, 37.5 hours per week, with a permanent contract.

You will handle self-pay enquiries, provide information and pricing, aim to convert enquiries to appointments, and support patients and NEC with timely responses. Benefits include holiday, private healthcare, and staff development.