Patient-Focused Sexual Health Admin

Royal Berkshire NHS Foundation Trust; Old Warren; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 3 Administrator to support the Florey Sexual Health Clinic. You will provide friendly, patient-focused admin and be a reliable point of contact for pathways of care.

You will handle reception duties, scheduling, clinic letters, and data entry, working with clinicians and colleagues across the department while maintaining strict patient confidentiality.

Qualifications

• NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
• Experience using IT systems and patient data systems.
• Experience scheduling outpatient appointments and handling patient complaints.
• Knowledge of medical terminology and NHS systems.

Responsabilités

• Be the accessible point of contact for patient pathways and administrative issues.
• Assist clinicians in managing patient requirements within guidelines.
• Handle admin tasks including phone enquiries, scheduling, processing clinic letters.
• Cover reception duties at Reading and Newbury sites when required.

Connaissances

Communication skills

Organisational skills

Data interpretation

Medical terminology

NHS systems knowledge

Formation

NVQ Level 3 in Business Administration/Customer Care

GCSEs

ECDL/Computer literacy

Outils

Lilie system

Description du poste

Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 3 Administrator to support the Florey Sexual Health Clinic. You will provide friendly, patient-focused admin and be a reliable point of contact for pathways of care.

You will handle reception duties, scheduling, clinic letters, and data entry, working with clinicians and colleagues across the department while maintaining strict patient confidentiality.