Administrator (Sexual Health Service)

Royal Berkshire NHS Foundation Trust; Old Warren; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 3 Administrator to support the Florey Sexual Health Clinic. You will provide friendly, patient-focused admin and be a reliable point of contact for pathways of care.

You will handle reception duties, scheduling, clinic letters, and data entry, working with clinicians and colleagues across the department while maintaining strict patient confidentiality.

Competenze

• NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
• Experience using IT systems and patient data systems.
• Experience scheduling outpatient appointments and handling patient complaints.
• Knowledge of medical terminology and NHS systems.

Mansioni

• Be the accessible point of contact for patient pathways and administrative issues.
• Assist clinicians in managing patient requirements within guidelines.
• Handle admin tasks including phone enquiries, scheduling, processing clinic letters.
• Cover reception duties at Reading and Newbury sites when required.

Conoscenze

Communication skills

Organisational skills

Data interpretation

Medical terminology

NHS systems knowledge

Formazione

NVQ Level 3 in Business Administration/Customer Care

GCSEs

ECDL/Computer literacy

Strumenti

Lilie system

Descrizione del lavoro

Band 3 Administrator (Florey Sexual Health Clinic)

The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Main duties of the job

The post holder will ensure high levels of patient and clinical satisfaction by being accessible, patient-focused and a knowledgeable point of contact, ensuring you work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.

Participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients' pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy. Duties will be allocated based on the demands of the service.

Work as part of a multidisciplinary team, offering holistic, non-judgmental patient care, and provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.

This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks.

You will possess attention to detail excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels, working quickly and accurately under pressure.

A high level of patient confidentiality is required due to the sensitive nature of the department.

You may be required to cover reception duties at both the Reading and Newbury sites.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the of the role.

Note: The Trust is not offering sponsorship for this role.

Person Specification

Education/Qualifications

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
• GCSE or equivalent experience
• Computer Literacy Course, e.g. ECDL (2)

Experience

• Experience of using of IT systems and patient data systems
• Experience of working with patients and providing information regarding their appointments or treatment plan
• Experience of scheduling outpatient appointments and/or admissions
• Experience of handling patient complaints.

Skills, Knowledge, Abilities.

• Able to communicate effectively with people at all levels and follow policies and procedures
• Competent in planning, organising and accomplishing a variety of concurrent assignments.
• Ability to manage and interpret data correctly to inform decision makingli>
• Knowledge of medical terminology and understanding of NHS systems and research governance
• Knowledge of the Lilie system and contribution to service improvements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.