Therapies Outpatients Administrator

The Royal Berkshire; Reading; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Band 3 Therapies Outpatients Administrator to join the Physiotherapy outpatient team in Reading. The role focuses on back-office administration, processing referrals, and ensuring smooth day-to-day clinic operations, including reception duties and patient liaison.

You will work closely with the multidisciplinary team, handle appointment bookings, and contribute to high-quality, efficient services for MSK outpatients across the Trust.

Qualifications

• Experience in healthcare administration is preferred.
• Ability to work unsupervised and meet deadlines.
• Excellent communication with MDT and patients.

Responsibilities

• Assist with back-office administration and processing referrals to Physiotherapy.
• Provide reception duties and act as patient contact clerk in the outpatient clinic.
• Support clinicians and the Therapies team to ensure smooth, efficient service delivery.
• Contribute to maintaining high-quality, safe physiotherapy services.

Skills

Administrative tasks

Reception duties

Referral processing

Team communication

Job description

Band 3 Therapies Outpatients Administrator

We are pleased to offer this exciting opportunity to come and join our team at the Royal Berkshire Hospital in Reading.

We have been accredited as a GOOD hospital following CQC inspection and are looking to employ a dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes, predominantly in the Outpatient Physiotherapy department.

In this role you work closely with the outpatient Physiotherapy team, undertaking an array of responsibilities and tasks to support the smooth and efficient running of the service, including reception duties.

This role will have a focus of back-office administrator, supporting the team by processing referrals to the Physiotherapy department.

• To work closely with the outpatient physiotherapists, to accurately complete a variety of essential service tasks.
• To be able to work unsupervised and meet deadlines as necessary.
• To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships.
• To be a physiotherapy receptionist and patient contact clerk working in the physiotherapy outpatient clinic at the Royal Berkshire NHS Foundation Trust.
• To facilitate both new and follow-up patient bookings for the department as this department does not have the support of the contact centre/booking office.
• To work effectively as a team member in carrying out administrative duties to assist clinicians in their roles.
• To participate in providing a high quality, effective and efficient physiotherapy therapy service.
• To undertake delegated tasks to contribute to the safe and smooth running of the service.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust 'CARE' values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

For further details / informal visits contact: Name: Jessica Riddy Job title: Team Lead Physiotherapist for MSK Outpatients Email address: [e-mail] Telephone number: 01183228547