Patient-Focused Respiratory Clinic Receptionist

Transformation Unit; Norwich; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

NHS benefits

Hybrid working

Staff parking onsite

Employee discounts

Job summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a receptionist for the Respiratory Medicine Directorate. You will be part of a supportive admin team handling patient contact, appointments, and clinical liaison within a busy respiratory service.

We value enthusiasm, organization, and flexibility, with hybrid working where roles allow. You will contribute to a patient-centered environment and uphold NHS standards across the department.

Qualifications

• Good general level of literacy and numeracy.
• Experience in NHS or customer service organisations.
• Flexible – able to multi-task and prioritise.

Responsibilities

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support

Skills

Good communication

Flexibility

NNUH PRIDE values

Equality & Inclusion

Education

Literacy & numeracy

Job description

The Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a receptionist for the Respiratory Medicine Directorate. You will be part of a supportive admin team handling patient contact, appointments, and clinical liaison within a busy respiratory service.

We value enthusiasm, organization, and flexibility, with hybrid working where roles allow. You will contribute to a patient-centered environment and uphold NHS standards across the department.