Respiratory Service Coordinator

Transformation Unit; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Service Coordinator to join the Respiratory Outpatients team. The role involves coordinating clinics, RTT validation, and cross-cover for Long Covid and Pleural/Bronchoscopy services, ensuring timely access and patient care.

You will support the Outpatients Booking Team, manage clinic templates, monitor e-RS triage, and contribute to service improvements in a fast-paced environment.

Qualifications

• Educated to A level standard or equivalent.
• NVQ III or relevant admin experience.
• RTT/Clinic Management/Waiting List or relevant experience.
• CLAIT HISS/PAS experience; Excel, PowerPoint, ORMIS.
• Choose and Book

Responsibilities

• To co-ordinate and provide cross-cover support to Respiratory specialised clinics.
• Manage patients and professionals through defined pathways for on-time appointments.
• Provide support and guidance to patients, carers and others per RTT guidelines.
• Prospectively manage specialised clinics and slot availability to maximise efficiencies.

Skills

Diary management

Team player

Communication

Attention to detail

Problem solving

Education

A level or equivalent

NVQ III or relevant admin experience

Tools

Excel

PowerPoint

ORMIS

Choose and Book

HISS/PAS experience

Job description

Employer University Hospitals of Leicester NHS Trust Employer type NHS Site Glenfield Hospital Town Leicester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 23/10/2026 23:59

Respiratory Service Coordinator

NHS AfC: Band 3

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Job overview

We have an exciting opportunity for a full time, Service Coordinator to join the RRCV Clinical Management Team working in Respiratory.

We are looking for an enthusiastic and organised individual to join our Outpatients team. This varied role involves supporting the Outpatients Booking Team, undertaking RTT validation, and providing cross-cover for the Long COVID and Pleural/Bronchoscopy Service Coordinator roles as required. No two days are the same, so you'll enjoy working collaboratively while also having the confidence to work independently when required.

Respiratory Medicine & Allergy is one of the largest users of outpatient clinic space. Our service delivers a broad range of clinics, from general respiratory medicine to highly specialised services including Severe Asthma, COPD, ILD, etc. Behind every successful clinic is a dedicated administrative team working alongside exceptional nursing and clinical colleagues to provide high-quality, patient-centred care.

This is a varied and rewarding role that goes beyond booking appointments. Alongside supporting our Outpatients Booking Team, you'll play a key role in higher-level administrative tasks, including clinic template creation, maximising clinic slot utilisation, and monitoring Electronic Referral Service (e-RS) triage performance.

If you are a highly organised, enjoy solving problems, thrive in a fast-paced environment, and take pride in delivering an excellent service, we would love to hear from you.

Main duties of the job

• To co-ordinate and provide a cross cover support service to the Respiratory Specialised clinics including Long Covid and Pleural/Bronchoscopy.
• Managing patients and professionals through defined pathways to enable patients are seen by the right person, at the right time and in the right place, ensuring that the quality standards of the Trust are met.
• To provide support and guidance to patients, carers, relatives and others making contact with the services. To deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks).
• To prospectively manage the specialised clinics and clinic slot availability to ensure maximum efficiencies within the service to agreed templates, minimising any impact on clinic utilisation in a timely manner.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Detailed job description and main responsibilities

• To receive referrals and make new and follow up appointments.
• To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available.
• To ensure all Local and National Standards are applied to referrals, to undertake RTT and booking in accordance with UHL Patient Access and Data Management Policy.
• To ensure all Overseas Visitors are recorded appropriately, including the receipt and check of ID documents and referral on to the Overseas Patient Manager.
• Liaise with clinicians regarding availability for clinics.
• To retrieve and prepare case-notes in a timely manner for clinics.
• To ensure all required test results are available for clinic and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports.
• To be responsible for the co-ordination and reception duties associated with outpatient clinics. This will include maintaining full and accurate patient demographic records both manual and electronic; booking of follow up and pre-assessment appointments; arranging investigations and imaging reviews; updating RTT pathways and clinical coding from clinic outcomes.

Person specification

Training & Qualifications

• Educated to A level standard or equivalent
• NVQ III or relevant experience gained in administration post – for a min of 2 years.
• RTT/Clinic Management/Waiting List or relevant experience
• CLAIT HISS/PAS experience NHS systems and procedures Excel, power point ORMIS
• Choose and Book

Analytical and Judgement skills

• Able to act on own initiative
• Ability to work without close supervision

Planning and organisation skills

• Ability to prioritise schedules and workloads.
• Ability to work to targets.

Communication and relationship skills

• Tact and diplomacy
• Must be a Team player
• Exposure to dealing with complaints

Experience

• Experience of using patient databases or ability to learn and adapt to relevant databases
• Diary management
• Experiences of dealing with customers / patients
• Data Quality experience
• Understanding medical terminology
• Medical administration Experience
• At least one year working in a large complex organisation

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Additional Information

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Lindsey Price Job title Admin Manager Email address [e-mail] Telephone number 0116 250 2663 Additional information

Humaiay Parveen - Service Manager Respiratory & Allergy

07866833951