Patient Focused Booking Administrator

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme and annual le

Free Park & Ride service

Free 24-hours confidential counselling

On-site Nursery

On-site cafes staff discounts

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a welcoming receptionist for the Respiratory Medicine admin team. You will be the essential first contact for patients, visitors and staff, working in a busy, supportive environment.

The role requires enthusiasm, pro-activity and organisation, with flexible working and a caring, compassionate approach to a vibrant department that covers lung cancer, sleep disorders, respiratory investigations and inpatient care.

Responsibilities

• Be the first point of contact between the hospital, patients and relatives, and staff groups including clinicians, nurses and admin teams.
• Deal efficiently with direct and indirect patient contact.
• Work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Provide high-quality secretarial support to sub-specialties in Respiratory.

Job description

The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as a receptionist.

The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams.

We are looking for someone who is enthusiastic, pro-active and organised to join our vibrant and supportive team.

If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you enjoy a busy atmosphere, working methodically with good attention to detail, and you can work flexibly, we want to hear from you!

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Hannah Woods Job title: Administrator Manager Email address: [e-mail] Telephone number: 01603 289775