Healthcare Admin & Front Desk Specialist

NHS Jobs; Broadland; On-site; GBP 21,000 - 25,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust is seeking a proactive administrator to support the Norwich Place site and Thorpe Health Centre. The role involves a broad range of clerical tasks, managing patient records, and coordinating reception activities to ensure smooth daily operations.

Responsibilities include handling telephone inquiries, assisting with room bookings, phlebotomy referrals, and maintaining stock levels across sites.

Qualifications

• Carry out a variety of administrative and clerical duties.
• Handle telephone enquiries and face-to-face patient contact.
• Maintain up-to-date patient records and use various software systems.
• Support stock management and liaise with NHS Trust teams.

Responsibilities

• Prioritise and perform a range of administrative duties, handling complex inquiries.
• Greet visitors, manage room bookings, and issue/return room keys.
• Receptionist duties, direct callers, and relay messages promptly.
• Manage stock: order, receipt, stock takes, and distribute to departments.

Skills

Administrative skills

Customer service

Data entry

IT literacy

Tools

SystmOne

EP2P

Oracle

STORM

Cloudbooking

Spine Portal

Job description

Norfolk Community Health and Care NHS Trust is seeking a proactive administrator to support the Norwich Place site and Thorpe Health Centre. The role involves a broad range of clerical tasks, managing patient records, and coordinating reception activities to ensure smooth daily operations.

Responsibilities include handling telephone inquiries, assisting with room bookings, phlebotomy referrals, and maintaining stock levels across sites.