Respiratory Service Coordinator

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 23,000 - 32,000; Full time

Job summary

The University Hospitals of Leicester NHS Trust invites applications for a full-time Service Coordinator in Respiratory. You will join the RRCV Clinical Management Team and Outpatients, supporting the Booking Team and RTT validation, with cross-cover for Long Covid and Pleural/Bronchoscopy services.

In this role you will manage outpatient clinics, develop templates, maximise slot utilisation, and monitor e-RS triage performance, while delivering patient-centered care in a fast-paced environment.

Responsibilities

• Coordinate and provide cross-cover for Respiratory specialised clinics, including Long Covid and Pleural/Bronchoscopy.
• Manage patients and professionals through defined RTT pathways to ensure timely clinic attendance.
• Support and guide patients and carers, delivering a patient pathway in line with RTT guidelines.
• Develop clinic templates and maximise slot utilisation to improve service efficiency.

Job description

We have an exciting opportunity for a full time, Service Coordinator to join the RRCV Clinical Management Team working in Respiratory. We are looking for an enthusiastic and organised individual to join our Outpatients team. This varied role involves supporting the Outpatients Booking Team, undertaking RTT validation, and providing cross-cover for the Long COVID and Pleural/Bronchoscopy Service Coordinator roles as required. No two days are the same, so you'll enjoy working collaboratively while also having the confidence to work independently when required. Respiratory Medicine & Allergy is one of the largest users of outpatient clinic space. Our service delivers a broad range of clinics, from general respiratory medicine to highly specialised services including Severe Asthma, COPD, ILD, etc. Behind every successful clinic is a dedicated administrative team working alongside exceptional nursing and clinical colleagues to provide high-quality, patient-centred care. This is a varied and rewarding role that goes beyond booking appointments. Alongside supporting our Outpatients Booking Team, you'll play a key role in higher-level administrative tasks, including clinic template creation, maximising clinic slot utilisation, and monitoring Electronic Referral Service (e-RS) triage performance. If you are a highly organised, enjoy solving problems, thrive in a fast-paced environment, and take pride in delivering an excellent service, we would love to hear from you.,

• To co-ordinate and provide a cross cover support service to the Respiratory Specialised clinics including Long Covid and Pleural/Bronchoscopy.
• Managing patients and professionals through defined pathways to enable patients are seen by the right person, at the right time and in the right place, ensuring that the quality standards of the Trust are met.
• To provide support and guidance to patients, carers, relatives and others making contact with the services. To deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks).
• To prospectively manage the specialised clinics and clinic slot availability to ensure maximum efficiencies within the service to agreed templates, minimising any impact on clinic utilisation in a timely manner.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust