Reception and administration assistant

Catchwork; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust in London is seeking a proactive Administrative Receptionist to support the Respiratory Department with front-desk duties and general admin. You will welcome patients, assist with check-ins for Outpatient and Diagnostic appointments, and coordinate bookings using the EPR system.

Working closely with clinicians and the administrative team, you will maintain patient records, manage enquiries, and help with service improvements.

Qualifications

• Experience in hospital reception or administrative support preferred.
• Ability to book appointments and manage schedules.
• Excellent communication with patients and staff.
• Accurate data entry and records maintenance.

Responsibilities

• Welcome patients and check in for outpatient and diagnostic appointments.
• Coordinate appointments using the EPR system and internal databases.
• Act as liaison for enquiries with internal and external agencies.
• Support department with admin tasks and maintain equipment records.

Skills

Front desk reception

Data entry

Communication with patients

Booking & scheduling

Team coordination

Tools

EPR systems

Microsoft Office

Job description

The post holder will provide comprehensive reception and administrative support to the Respiratory Department, ensuring all administrative aspects of the service are performed efficiently. Key duties include welcoming and checking in patients attending Outpatient and Diagnostic appointments, providing booking and scheduling support, and accurately recording all activity on the Electronic Patient Record (EPR) system and relevant internal databases. The post holder will act as the liaison point for any enquiries, communicating with internal and external agencies to maximise the efficiency of the Respiratory Department. The post holder will work closely with the Respiratory team, including medical consultants and physiologists. Whilst the post holder will be managed by the Assistant Service Manager for the Respiratory Department, they will have daily communication and close interaction with the Senior Respiratory Physiologist, which is essential to maintain the service provision. The post holder will also work collaboratively with the second Administrative Receptionist to ensure consistent and effective support across the Respiratory Department. Manage patient appointments (Lung Function, Sleep Studies, CPAP) using EPR. Handle patient check-in/check-out, cancellations, and DNAs. Create patient encounters and provide test information. Support the team with administrative/reception tasks and coordinate with central bookings. Ensure accurate data entry and maintenance of patient and clinical records. Maintain the domiciliary nebuliser service (records, stock, patient queries, device cleaning). Coordinate return and distribution of sleep study and CPAP devices. Report unexpected results, incidents, or equipment faults to Senior Chief Respiratory Physiologist. Ensure safe use of departmental equipment. Build positive working relationships within the Respiratory Medicine team. Communicate politely and effectively with patients, staff, and visitors; update patients on waiting times. Assist with arranging porters and patient transport. Support service development by highlighting staffing needs and assisting with service improvements. Participate in mandatory training, 1:1 meetings, and appraisals. Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond. We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home. Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times. We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly. Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits. Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.