Patient-Focused Receptionist & Admin (GP Practice)

Ford Medical Practice; West Kirby; On-site; GBP 19,000 - 24,000; Full time

Job summary

Ford Medical Practice is seeking a Receptionist/Administrator to join a supportive team in West Kirby. The role combines front-line reception duties with administrative tasks, providing excellent customer service while maintaining patient records and coordinating appointments.

The successful candidate will have strong communication skills, a professional telephone manner and the ability to multi-task in a busy primary care environment.

Qualifications

• Excellent communication skills and professional telephone manner.
• Ability to manage multiple tasks efficiently in a busy practice.
• Commitment to patient confidentiality and data protection.
• Willingness to learn new systems quickly and accurately.

Responsibilities

• Manage and maintain the practice appointment system.
• Respond to patient enquiries in person or by telephone and direct to the right service.
• Process prescription requests following practice procedures.
• Register new and temporary patients and update records.
• Maintain a welcoming reception and ensure confidentiality at all times.
• Liaise with hospitals and community services as required.

Skills

Face-to-face communication

Telephone etiquette

Confidentiality

IT literacy

Multi-tasking

Teamwork

Organisational skills

Tools

EMIS Web

Accurx

PATCHS

Microsoft Outlook

Word

Excel

Job description

Ford Medical Practice is seeking a Receptionist/Administrator to join a supportive team in West Kirby. The role combines front-line reception duties with administrative tasks, providing excellent customer service while maintaining patient records and coordinating appointments.

The successful candidate will have strong communication skills, a professional telephone manner and the ability to multi-task in a busy primary care environment.