Patient Care Advisor — Flexible GP Reception & Admin

Merseywestlancs; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Training and development

Generous pension scheme

27 days annual leave (pro rata)

NHS discounts

Job summary

Mersey West Lancashire NHS Trust is seeking a Patient Care Advisor for Marshalls Cross Medical Centre in St Helens. You will be the friendly face and voice, welcoming patients and supporting efficient front-desk operations.

You will manage appointments, answer queries, and maintain patient records within an NHS GP practice environment, contributing to high-quality patient care and smooth administrative processes.

Qualifications

• Experience working on reception in a GP practice or medical setting is essential.
• Excellent telephone and face-to-face communication skills.
• Ability to multitask and work efficiently in a busy environment.

Responsibilities

• Greet and assist patients in a warm and professional manner.
• Manage patient appointments and provide information on services.
• Handle patient queries and provide excellent customer service.
• Maintain accurate patient records and manage administrative tasks.
• Liaise with medical staff to ensure efficient patient flow.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Team working

Attention to detail

Education

GCSE level or equivalent

Word processing IT qualifications

Tools

EMIS

Docman

System One

Open Exeter

Job description

Mersey West Lancashire NHS Trust is seeking a Patient Care Advisor for Marshalls Cross Medical Centre in St Helens. You will be the friendly face and voice, welcoming patients and supporting efficient front-desk operations.

You will manage appointments, answer queries, and maintain patient records within an NHS GP practice environment, contributing to high-quality patient care and smooth administrative processes.