Reception & Admin Assistant — Flexible Working

North West Borough Healthcare NHS Foundation Trust; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care NHS Foundation Trust is recruiting a motivated receptionist to join our Administration Hub within the Therapies service. You will provide front-facing reception, manage appointments, direct patients and support efficient patient pathways using the patient administration system.

The role requires excellent interpersonal skills, IT literacy, confidentiality and the ability to prioritise and plan your own work.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Customer Service Qualification (desirable).

Responsibilities

• Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
• Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
• Sorting and distribution of mail to all departments.
• Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.
• Generally monitor security within the building.
• Ensuring reception and waiting areas are kept clean, tidy and safe.
• Report any incidents or accidents in accordance with Trust Policy.

Skills

IT literate

Word processing

Spreadsheet

Email software

Patient administration systems

Telephone skills

Confidentiality

Planning & prioritising

Flexible working

Cash handling & invoicing

Organisation

Work without supervision

Teamwork

Education

GCSE or NVQ2 or equivalent experience

Job description

Mersey Care NHS Foundation Trust is recruiting a motivated receptionist to join our Administration Hub within the Therapies service. You will provide front-facing reception, manage appointments, direct patients and support efficient patient pathways using the patient administration system.

The role requires excellent interpersonal skills, IT literacy, confidentiality and the ability to prioritise and plan your own work.