Reception & Admin Assistant - Flexible Hours

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

The NHS Foundation Trust invites applications for a receptionist/administrator to join Benfield House, meeting and greeting patients and visitors in a busy reception. You will handle enquiries, prepare appointment letters, process mail, and support the admin team with IT tasks.

The role requires good English and Maths, proficient Microsoft Office skills (Outlook, Word, Excel, PowerPoint), confidentiality, planning ability and a friendly, proactive approach.

Qualifications

• Good general level of education in English Language and Maths.
• Typing/Word processing qualification (Level 2) or demonstrable experience.
• NVQ Level 2 in Business Administration or Customer Service.
• Proficient with Microsoft Office suite including Outlook and Word.

Responsibilities

• Reception duties i.e. greeting all patient, carers and visitors to the service.
• Handling routine enquiries via telephone, email or face to face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail.
• Scanning, uploading, photocopying and filing documentation.

Education

Good general level of education in English Language and Maths

Typing/Word processing qualification (Level 2)

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint)

Tools

Outlook

Word

Excel

PowerPoint

Job description

The NHS Foundation Trust invites applications for a receptionist/administrator to join Benfield House, meeting and greeting patients and visitors in a busy reception. You will handle enquiries, prepare appointment letters, process mail, and support the admin team with IT tasks.

The role requires good English and Maths, proficient Microsoft Office skills (Outlook, Word, Excel, PowerPoint), confidentiality, planning ability and a friendly, proactive approach.