Frontline Community Clinic Administrator

Cardiff and Vale University Health Board; Warrington; On-site; GBP 19,000 - 23,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking a proactive administrative assistant to join the community clinics team in Warrington. You will be the first point of contact for patients and visitors, handling telephone and face-to-face enquiries with professionalism.

The role involves receptionist duties, booking management, mail handling, and providing relief cover at other locations as requested. A flexible, team-oriented approach and IT literacy are essential.

Qualifications

• GCSEs at grade C or above to include Maths and English or equivalent
• RSA Level II in typing or equivalent qualification/experience
• ECDL or equivalent IT knowledge
• NVQ 2 in Business Administration or Customer Care; ability to travel independently
• Flexibility to work with service needs
• Ability to communicate effectively, both verbally and in writing

Responsibilities

• Provide administrative and clerical support to community clinics and health professionals
• Be first point of contact for enquiries via telephone and in person; redirect calls where needed
• Maintain patient booking system and input referrals; manage appointments
• Maintain reception area and information displays; distribute surveys
• Handle mail and deliveries; manage stock of stationery
• Support vaccine deliveries and follow immunisation policies
• Maintain records management, filing and archiving
• Attend service meetings and liaise with internal/partner services as directed
• Assist in collation of records packs as directed
• Ensure efficient use of conference/clinic rooms and update calendars

Skills

Microsoft Word

Typing / data entry

Organisation

Teamwork

Communication

Customer care

Education

GCSEs Maths & English

RSA Typing Level II

ECDL / IT knowledge

NVQ 2 in Business Administration or Customer Care

Tools

Purchase Ordering system

Filing systems

Job description

North Cheshire and Mersey NHS Foundation Trust is seeking a proactive administrative assistant to join the community clinics team in Warrington. You will be the first point of contact for patients and visitors, handling telephone and face-to-face enquiries with professionalism.

The role involves receptionist duties, booking management, mail handling, and providing relief cover at other locations as requested. A flexible, team-oriented approach and IT literacy are essential.