Frailty Admin Assistant – Flexible Hours & Patient Coordination

St. Helens and Knowsley Teaching Hospitals NHS Trust; Sefton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is inviting applications for a Frailty Administration Assistant based across Southport and Whiston Hospitals. You will be the first point of contact, handle appointments, and support clinical teams with data entry and patient records.

The role requires strong communication, good IT skills, and the ability to work under pressure in a busy frailty service, with driving to different Trust locations and a flexible approach to hours.

Qualifications

• Educated to GCSE level or equivalent qualification.
• Previous clerical experience and ability to handle patient data.
• A good standard of IT literacy and experience with NHS systems.

Responsibilities

• Monitor appointments and manage patient scheduling and visits.
• Support frailty clinical staff and enter data into EMIS/Careflow.
• Compile and update waiting lists and manage diaries and communications.
• Assist with admin duties, minute taking, and correspondence as required.
• Liaise with wards, consultants, and community teams to coordinate care.
• Cover colleagues during sickness or leave and maintain confidentiality.

Skills

Communication skills

Computer literacy

Organisational skills

Time management

Education

GCSE level / NVQ Level 2 equivalent

Tools

EMIS

Careflow

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is inviting applications for a Frailty Administration Assistant based across Southport and Whiston Hospitals. You will be the first point of contact, handle appointments, and support clinical teams with data entry and patient records.

The role requires strong communication, good IT skills, and the ability to work under pressure in a busy frailty service, with driving to different Trust locations and a flexible approach to hours.