Patient-Focused Dental Receptionist

NHS Western Isles; Scotland; On-site; GBP 25,000 - 28,000; Full time

Job summary

A healthcare provider in Scotland seeks a Dental Receptionist to join the team at the Western Isles Dental Centre. The role involves managing patient appointments, processing payments, and ensuring a professional and caring reception service. Ideal candidates should possess strong communication skills, be IT competent, and have a patient-focused demeanor. Prior experience in a healthcare setting is desirable. This is a permanent position offering a salary between £25,694 and £27,900 with additional allowances.

Qualifications

• Excellent communication and interpersonal skills essential.
• Proficient in using IT systems and keyboards.
• Professional and courteous approach to patient care.
• Ability to manage challenging situations calmly.
• Strong organisational and time management skills.
• Desirable prior experience in a healthcare reception or administrative position.

Responsibilities

• Schedule and manage patient appointments using the EXACT system.
• Handle telephone and face-to-face enquiries professionally.
• Process payments and maintain accurate patient records.
• Support urgent dental triage and coordinate with clinical teams.
• Ensure compliance with NHS standards on confidentiality and health & safety.

Skills

Excellent communication and interpersonal skills

Competent with IT systems and keyboard use

Professionalism and courteousness

Calm and professional manner

Time management skills

Reception or administrative experience in healthcare

Job description

A healthcare provider in Scotland seeks a Dental Receptionist to join the team at the Western Isles Dental Centre. The role involves managing patient appointments, processing payments, and ensuring a professional and caring reception service. Ideal candidates should possess strong communication skills, be IT competent, and have a patient-focused demeanor. Prior experience in a healthcare setting is desirable. This is a permanent position offering a salary between £25,694 and £27,900 with additional allowances.