Patient Flow Coordinator

NHS; Doncaster; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Doncaster is seeking a motivated Patient Flow Co‑ordinator to manage patient pathways across sites. The role requires understanding of personal care procedures and proficiency in communication skills, ensuring patients have a smooth discharge process. The position offers opportunities for professional development and various employee benefits including NHS Pension Scheme and extensive learning opportunities. Full-time and part-time contracts are available.

Benefits

Extensive range of learning opportunities

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

Discounts on restaurants and shopping

Qualifications

• Knowledge of personal care and related procedures.
• Basic maths and literacy skills required.
• Experience in healthcare setting and/or providing personal care is desirable.

Responsibilities

• Liaise with Emergency Department and Clinical Site Team.
• Maintain effective communication regarding patient capacity.
• Support patient pathways from admission to discharge.

Skills

Good communication skills

Customer care skills

Motivated and compassionate

Education

GCSE Grade C in Maths and English or equivalent

Vocational qualification at level 2 or equivalent

Tools

Basic computer skills

Job description

Job Summary

An exciting opportunity has arisen for the role of Patient Flow Co‑ordinator in the Clinical Site Team.

Cover 7‑day rota: days, evenings, weekends, bank holidays on a rotational basis. Cross‑site working also required.

The purpose: to ensure patients have a seamless journey and discharge, effectively managing the pathway across sites.

Motivated, enthusiastic individual to join dynamic team, support Ward managers and Matrons, support patient pathways from admission to discharge/transfer.

Caring and compassionate person who wants to make a difference to our complex patient group.

Responsibilities

The flow coordinator liaises with the Emergency Department, Clinical Site Team and other Flow Co‑ordinators and receiving areas to ensure effective communication regarding capacity is maintained and appropriate early escalation is facilitated.

Work across both sites, Doncaster and Bassetlaw Sites.

Monday to Sunday – working hours 07:30‑20:00.

Qualifications & Training

• Knowledge of personal care and related procedures
• Basic maths and literacy
• GCSE Grade C in Maths and English or equivalent
• Vocational qualification at level 2 or equivalent relevant experience (desirable)

Knowledge & Experience

• Experience working with people using customer care skills
• Knowledge and understanding of current healthcare issues (desirable)
• Experience working in a healthcare setting and/or providing personal care (desirable)
• Basic computer skills (desirable)

Personal Attributes & Skills

• Good communication skills, work within multidisciplinary team
• Well‑motivated, genuine desire to care for people.
• Good written skills
• Ability to work within a team; support and assist in safe and effective delivery of personal care.
• Demonstrate enthusiasm, motivation, accept and support changes within the role/service (desirable)
• Ability to record and report relevant information regarding patient needs (desirable)

Benefits

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Contract

Permanent, Full‑time, Part‑time

Pay Scheme

Agenda for change – Band 3: £24,937 to £26,598 a year Pro Rata Per Annum

Working Pattern

Full‑time, Part‑time

Job Locations

Doncaster Royal Infirmary, Armthorpe Road, Doncaster, DN2 5LT

Reference Number

272‑7636146

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure will be made.

Recruitment Notes

Applicants must have original certificates of qualifications listed in the person specification under essential.

Applications from individuals who require a Skilled Worker sponsorship are welcome; from April 9th 2025, Band 2 & 3 entry roles are no longer eligible for sponsorship.