Patient Flow Co-ordinator - Emergency Department

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 28,000; Full time

Job summary

A healthcare provider in Basildon is seeking a full-time Patient Flow Co-ordinator for their Emergency Department. The role involves ensuring effective patient journeys through administrative support, monitoring patient flow, and liaising with clinical staff. Candidates should have a good general education, preferably experience in an emergency setting, and strong organizational skills. The position offers a salary of £27,485 per annum with no VISA sponsorship available.

Qualifications

• Demonstrable experience of working in Emergency Department.
• Experience of patient tracking to ensure compliance with standards.
• Experience of dealing with multiple and conflicting priorities.

Responsibilities

• Assist in maintaining patient flow and managing information.
• Monitor and ensure timely discharge or transfer of patients.
• Liaise with ambulance control and discharge lounge.

Skills

Excellent communication

Organizational skills

Ability to work under pressure

Knowledge of NHS systems

Education

Good general education in English and Maths

Tools

EPR (Electronic Patient Record)

Job description

Mid and South Essex NHS Foundation Trust

Patient Flow Co-ordinator - Emergency Department

The closing date is 30 December 2025

Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Your role will provide administrative support to all clinical staff within the clinical area including Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and elevate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including discharge and admission.

*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS

*** PREVIOUS APPLICANTS NEED NOT APPLY ***

No VISA sponsorship available for this role

Main duties of the job

Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.

You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient's progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient's results and inform the relevant nursing/medical staff of any developments.

You will be required to ensure that the patient's location is constantly updated, book any ambulance transport that maybe required, liaise with the Discharge lounge, if patients can go there to wait for transport, lLiaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

• Good general education in english and maths

Experience

• Demonstrable experience of working in ED
• Experience of patient tracking to ensure compliance of standards
• Experience of working under significant pressure
• Experience of dealing with multiple and conflicting priorities
• Understanding of A&E targets
• Knowledge of NHS systems
• Knowledge of EPR

Communication

• Ability to relay information accurately and promptly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£27,485 a yearPer Annum (Pro Rata for Part Time)