Patient Flow Co-ordinator

East Cheshire NHS Trust; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in the UK is seeking an Assistant Operational Support Manager for its Emergency Department, responsible for supporting patient tracking and ensuring safe patient care. The role includes managing relationships with clinical teams, handling patient inquiries, and utilizing electronic record systems. Candidates should have a solid educational background, customer service experience, and relevant IT skills. This position requires a role check and is suitable for individuals looking for a meaningful career in healthcare.

Qualifications

• Good general education to GCSE standard including English and Maths.
• Awareness of relevant trust policies and procedures.
• Proven administrative or clerical experience in a busy environment.

Responsibilities

• Support patient tracking and ensure timely provision of patient care.
• Work closely with the ED Nurse Coordinator and team to support patient flow.
• Utilise the electronic patient record system to track patient journey.

Skills

IT skills including Microsoft Office applications

Customer service experience

Awareness of Urgent Care KPIs

Education

Good general education to GCSE standard

Healthcare related qualification (e.g., NVQ Level 3)

Tools

Electronic patient record systems (e.g., Meditech)

Job description

To undertake a range of administrative & clerical duties, working alongside the nursing & medical workforce, to support patient tracking & timely provision of patient care. Supporting to avoid delays ensuring safe patient care and positive patient experience both within the Emergency Department (ED) & the wider organisation.

To actively monitor the patient journey throughout ED, to ward transfer or discharge. Escalating appropriately any delays & to work closely with the multidisciplinary team to deliver a high quality patient focused service.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Main duties of the job

Work closely with the ED Nurse Coordinator (NIC), Emergency Physician in Charge (EPIC) & the wider team to support patient flow, in line with national Key Performance Indicators (KPIs).

Utilise the electronic patient record system (Meditech) to ensure accurate tracking of the patient journey throughout their time within the ED,

Handle incoming telephone calls in a professional manner, directing callers to the appropriate source of information

Provide regular tannoy announcements to communicate current waiting times to patients for both minors & majors. Demonstrate effective IT skills in accessing & inputting data relevant to patient flow in ED e.g accessing blood results/swab results & any other appropriate investigations & escalating any delays in process.

Liaise with Specialty teams to ensure timely review of patients, ensuring correct entry of any decisions to admit and escalating any delays as appropriate.

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please be aware that this post requires a Standard (Disclosure and Barring Service) check with barred lists, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.

Person Specification

Qualifications

• Good general education to GCSE standard (or equivalent), including English and Maths
• Healthcare related qualification e.g. NVQ Level 3 in Health & Social Care or Business administration

Knowledge & Skills

• Awareness of relevant trust policies
• Competent IT skills, including use of Microsoft Office applications
• Awareness of Urgent Care KPIs (such as NHS A&E 4-hour target
• Knowledge of national NHS pressures regarding flow in Emergency Departments

Experience

• Customer Service experience
• Proven administrative or clerical experience in a busy office or healthcare environment
• Experience working within a front-line clinical environment such as an Emergency Department
• Experience using hospital electronic patient record systems e.g. Meditech

Other role requirements

• Please refer to the Job Description and Person Specification for further details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Assistant Operational Support Manager-Urgent Care