Patient Experience Specialist – Eye Care

Optical Express Group; Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training and development

Pension

Job summary

Optical Express Group in Coventry invites applications for a Patient Advisor. You will be the first point of contact for patients, build relationships, assist in patient consultations, and help with health questionnaires and scheduling. You will work with state-of-the-art equipment and support clinics with excellent customer service.

This role offers ongoing training, a pension, and 33 days leave. You will also discuss finance options and maintain accurate health records while upholding a

Qualifications

• Passion for world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Experience working towards sales targets and KPIs.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients' eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment dates.
• Discussing finance options.
• Maintaining patient records.

Skills

Customer service

Organisation

Communication

Sales targets

Job description

Optical Express Group in Coventry invites applications for a Patient Advisor. You will be the first point of contact for patients, build relationships, assist in patient consultations, and help with health questionnaires and scheduling. You will work with state-of-the-art equipment and support clinics with excellent customer service.

This role offers ongoing training, a pension, and 33 days leave. You will also discuss finance options and maintain accurate health records while upholding a