Patient Experience Advisor - Optical Clinic

Optical Express; Royal Leamington Spa; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear and sunglasses

Friends and family discount

Job summary

Optical Express in Leamington Spa is seeking a Patient Advisor to greet patients, build relationships and guide them through consultations. You will help with health questionnaires, scheduling, and introducing patients to their optometrist, while ensuring high standards of customer service.

Occasional cover at Coventry Clinic with travel supported by the business; you will help patients navigate finance options and maintain accurate records, contributing to a welcoming and efficient clinic

Qualifications

• Experience delivering world-class customer service.
• Strong organisation and prioritisation abilities.
• Clear communication with a diverse range of people.
• Previous success meeting sales targets or KPIs.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations.
• Assist patients to complete health questionnaires and undergo eye scans with state-of-the-art equipment.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss and facilitate finance options for patients.
• Accurately maintain patient records and documentation.
• Occasional cover at Coventry Clinic with travel covered by the business.

Skills

Customer service

Organisational skills

Communication

Sales targets

Job description

Optical Express in Leamington Spa is seeking a Patient Advisor to greet patients, build relationships and guide them through consultations. You will help with health questionnaires, scheduling, and introducing patients to their optometrist, while ensuring high standards of customer service.

Occasional cover at Coventry Clinic with travel supported by the business; you will help patients navigate finance options and maintain accurate records, contributing to a welcoming and efficient clinic