Patient Experience Advisor – Eye Care

Optical Express Group; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Training and development

Job summary

Optical Express Group is seeking a Patient Advisor in Chelmsford to deliver a 5-star level of service. You will engage with patients, coordinate with ophthalmic staff and manage records while undergoing full training.

The role emphasizes communication, care, and accurate information flow throughout visits and procedures. You will be part of a team focused on patient comfort and excellence, with a competitive salary, training, and benefits including leave, eye care, and staff discounts.

Qualifications

• Excellent written and verbal communication skills.
• Experience delivering high-quality customer service.
• Ability to build rapport with patients and ophthalmic professionals.
• Strong organisational and time-management abilities.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (training provided).
• Relay patient information to the optometrist for a smooth journey.
• Maintain accurate and up-to-date patient records.
• Arrange finance options tailored to each patient.
• Schedule consultations and surgeries with clinicians.

Skills

Communication

Customer service

Negotiation

Teamwork

Job description

Optical Express Group is seeking a Patient Advisor in Chelmsford to deliver a 5-star level of service. You will engage with patients, coordinate with ophthalmic staff and manage records while undergoing full training.

The role emphasizes communication, care, and accurate information flow throughout visits and procedures. You will be part of a team focused on patient comfort and excellence, with a competitive salary, training, and benefits including leave, eye care, and staff discounts.