Patient Advisor

Optical Express Group; Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training and development

Pension

Job summary

Optical Express Group in Coventry invites applications for a Patient Advisor. You will be the first point of contact for patients, build relationships, assist in patient consultations, and help with health questionnaires and scheduling. You will work with state-of-the-art equipment and support clinics with excellent customer service.

This role offers ongoing training, a pension, and 33 days leave. You will also discuss finance options and maintain accurate health records while upholding a

Qualifications

• Passion for world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Experience working towards sales targets and KPIs.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients' eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment dates.
• Discussing finance options.
• Maintaining patient records.

Skills

Customer service

Organisation

Communication

Sales targets

Job description

Job Title – Patient Advisor

Hours: Full Time – 40 hours

Salary: From £26,500 per annum + Bonus

Location: Coventry with occasional cover at Leamington Spa Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.