Patient Experience Advisor — Care & Consultations

Optical Express Group; Royal Leamington Spa; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

State of the art environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eye wear andS

Friends and family discount

Ongoing training and development

Pension scheme

Job summary

Optical Express Group in Leamington Spa is seeking a Patient Advisor to welcome patients and support their journey through consultations, eye scans and treatment scheduling. You will build relationships with patients and ensure ongoing communication before and after treatment.

You will assist in patient consultations, conduct eye scans with state-of-the-art equipment, help patients complete health questionnaires and coordinate treatment dates while explaining finance options.

Qualifications

• Passion for providing world-class customer service
• Strong organisational skills
• Clear communication with diverse range of people
• Experience working towards sales targets and personal KPI’s
• Motivated and driven to succeed

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records
• Role involves occasional cover at Coventry Clinic (travel covered by the business)

Job description

Optical Express Group in Leamington Spa is seeking a Patient Advisor to welcome patients and support their journey through consultations, eye scans and treatment scheduling. You will build relationships with patients and ensure ongoing communication before and after treatment.

You will assist in patient consultations, conduct eye scans with state-of-the-art equipment, help patients complete health questionnaires and coordinate treatment dates while explaining finance options.