Patient Experience Receptionist – Front Desk & Admin

Greenfields Medical Practice; Nottingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Greenfields Medical Practice is seeking an attentive reception class staff member to greet patients and act as a focal point of communication between patients, staff, and clinicians. The role involves handling calls, arranging appointments, and recording messages while upholding strict confidentiality.

You will also manage repeat prescriptions, use the practice’s computerised system, and help maintain a tidy reception area.

Qualifications

• Greeting patients and visitors courteously and professionally.
• Handling telephone inquiries and redirecting as needed.
• Processing appointments using the practice system and logging messages.
• Managing repeat prescriptions and liaising with pharmacies.
• Ensuring confidentiality and safeguarding patient information.
• Prioritising workload and seeking help when necessary.

Responsibilities

• Greet patients/visitors on arrival.
• Answer and redirect phone calls; manage the answerphone as required.
• Book appointments using the electronic system.
• Record repeat prescriptions and deliver messages to relevant staff.
• Maintain reception area and office supplies.
• Process mail and support the smooth operation of the surgery.
• Assist with ambulance requests as per policy.

Skills

Customer service

Telephone handling

IT literacy

Tools

Electronic patient record system

Job description

Greenfields Medical Practice is seeking an attentive reception class staff member to greet patients and act as a focal point of communication between patients, staff, and clinicians. The role involves handling calls, arranging appointments, and recording messages while upholding strict confidentiality.

You will also manage repeat prescriptions, use the practice’s computerised system, and help maintain a tidy reception area.