Patient Concierge & Front Desk Administrator

Elthorne Park Surgery; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

Elthorne Park Surgery is seeking a friendly Receptionist/Administrator to provide a professional front-line service to patients, greet visitors and handle enquiries with courtesy. You will answer calls, book and rearrange appointments, register new patients, maintain accurate records, and support the GP team while upholding confidentiality and GDPR standards.

This role requires calm handling of anxious patients, efficient use of practice computer systems, and a cooperative approach within the

Qualifications

• Experience in front-line reception and patient-facing roles.
• Excellent telephone manner and communication skills.
• Ability to handle confidential information with discretion.
• Proficiency in using computer systems for records and appointments.

Responsibilities

• Welcome patients and answer enquiries in a friendly, professional manner.
• Answer calls and respond to patient queries appropriately.
• Book, cancel and rearrange appointments according to procedures.
• Register new patients and maintain accurate records.
• Maintain confidentiality and GDPR compliance.
• Direct patients to the appropriate healthcare professional or service.
• Process repeat prescriptions and associated admin tasks.
• Relay messages accurately to GPs and healthcare team.
• Maintain tidy reception area and supplies.

Skills

Customer service

Telephone handling

Data entry

Job description

Elthorne Park Surgery is seeking a friendly Receptionist/Administrator to provide a professional front-line service to patients, greet visitors and handle enquiries with courtesy. You will answer calls, book and rearrange appointments, register new patients, maintain accurate records, and support the GP team while upholding confidentiality and GDPR standards.

This role requires calm handling of anxious patients, efficient use of practice computer systems, and a cooperative approach within the