GP Practice Front Desk Concierge

Upper Halliford Medical Centre; Shepperton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Upper Halliford Medical Centre invites applications for a friendly Receptionist to join our dedicated team. You will be the first point of contact for patients and visitors, handling appointments, inquiries, and general administrative tasks with a courteous, professional manner.

We value a proactive attitude, good communication, and computer literacy. GP practice experience is desirable but not essential; training will be provided to support service delivery and confidentiality.

Qualifications

• Excellent communication skills and a positive, professional manner.
• Good computer literacy and accuracy with patient data.
• Proactive approach with strong organisational abilities.
• GP practice experience is desirable but not essential.
• Ability to manage appointments and respond to enquiries efficiently.

Responsibilities

• Greet patients and visitors and provide clear guidance.
• Manage the appointment system, including booking and rescheduling.
• Respond to enquiries in person, over the phone or by email.
• Enter and update patient information on the computer system.
• Assist with payments for private services and issue receipts.
• Process new patient registrations and temporary cover documentation.
• Support clinical and administrative staff with general tasks as required.
• Maintain a tidy, professional reception area.
• Follow confidentiality, health & safety, and safeguarding policies.

Skills

Communication skills

Computer literacy

Organisational skills

Proactive attitude

Phone etiquette

Tools

Appointment scheduling software

Job description

Upper Halliford Medical Centre invites applications for a friendly Receptionist to join our dedicated team. You will be the first point of contact for patients and visitors, handling appointments, inquiries, and general administrative tasks with a courteous, professional manner.

We value a proactive attitude, good communication, and computer literacy. GP practice experience is desirable but not essential; training will be provided to support service delivery and confidentiality.