GP Receptionist

Upper Halliford Medical Centre; Shepperton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Upper Halliford Medical Centre invites applications for a friendly Receptionist to join our dedicated team. You will be the first point of contact for patients and visitors, handling appointments, inquiries, and general administrative tasks with a courteous, professional manner.

We value a proactive attitude, good communication, and computer literacy. GP practice experience is desirable but not essential; training will be provided to support service delivery and confidentiality.

Qualifications

• Excellent communication skills and a positive, professional manner.
• Good computer literacy and accuracy with patient data.
• Proactive approach with strong organisational abilities.
• GP practice experience is desirable but not essential.
• Ability to manage appointments and respond to enquiries efficiently.

Responsibilities

• Greet patients and visitors and provide clear guidance.
• Manage the appointment system, including booking and rescheduling.
• Respond to enquiries in person, over the phone or by email.
• Enter and update patient information on the computer system.
• Assist with payments for private services and issue receipts.
• Process new patient registrations and temporary cover documentation.
• Support clinical and administrative staff with general tasks as required.
• Maintain a tidy, professional reception area.
• Follow confidentiality, health & safety, and safeguarding policies.

Skills

Communication skills

Computer literacy

Organisational skills

Proactive attitude

Phone etiquette

Tools

Appointment scheduling software

Job description

An exciting opportunity has arisen for a Receptionist to join the friendly and dedicated team at Upper Halliford Medical Centre. In this role, you will be the first point of contact for patients and visitors, providing an efficient and welcoming reception service both in person and over the phone. We are looking for someone with excellent communication skills, confidence, and a proactive attitude. You should be computer literate, hardworking, eager to learn, and ready to take initiative. Previous experience in a GP practice is desirable but not essential.We value enthusiasm and a positive approach just as much as experience. This is your chance to join a supportive practice where your contribution will be valued and your skills can grow. As a Receptionist, you will be the friendly first point of contact for patients and visitors, helping them access the services they need. You will support the smooth running of the practice by managing appointments, handling enquiries, and assisting with administrative tasks. The role offers variety, patient interaction, and the opportunity to be an essential part of a welcoming, supportive team.

Primary Duties:

• Greet and assist patients and visitors, providing guidance and support as needed
• Manage the appointment system, including booking, rescheduling, and follow-ups
• Respond to enquiries in person, by phone, or by email in a professional manner
• Enter and update patient information accurately on the computer system
• Assist patients with payments for private services and issue receipts
• Process new patient registrations and temporary cover documentation
• Support clinical and administrative staff with general tasks as required
• Maintain a tidy, organized, and professional reception area
• Ensure security procedures are followed at the start and end of the day

Additional Duties:

• Assist with scanning, filing, and other document management tasks
• Support colleagues during staff absences or periods of high workload
• Follow practice policies on confidentiality, health & safety, and safeguarding
• Contribute to continuous improvement and efficient service delivery within the team