GP Front Desk Receptionist: Patient Care & Scheduling

Eden Court Medical Practice; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Eden Court Medical Practice in Birmingham is seeking a proactive GP Receptionist to be the first point of contact for patients and visitors. You will manage front desk operations, coordinate appointments and maintain accurate records, ensuring a welcoming and efficient clinic flow.

The role requires strong communication, organisation and computer skills, with office experience and healthcare exposure. A positive, reliable approach is essential to support daily operations with the team.

Qualifications

• Proven office experience in a busy environment.
• Experience in healthcare or medical reception is highly desirable.
• Excellent verbal and written communication with a professional demeanor.
• Ability to multitask while maintaining attention to detail under pressure.
• Proficiency with office software and appointment systems.
• Strong organisational skills and ability to prioritise tasks.
• Positive attitude with reliability and proactive approach.

Responsibilities

• Greet patients and visitors warmly, providing friendly and professional assistance at all times.
• Manage appointment scheduling, cancellations and rescheduling with precision and efficiency.
• Answer incoming phone calls promptly, directing inquiries appropriately.
• Maintain accurate patient records, update information and ensure confidentiality.
• Handle administrative tasks such as filing, data entry and correspondence.
• Support the clinic team with general administrative duties to streamline operations.
• Keep the reception area tidy, organised and welcoming for all visitors.

Skills

Office experience

Healthcare reception

Communication skills

Multitasking

Software proficiency

Organisational skills

Reliability

Job description

Eden Court Medical Practice in Birmingham is seeking a proactive GP Receptionist to be the first point of contact for patients and visitors. You will manage front desk operations, coordinate appointments and maintain accurate records, ensuring a welcoming and efficient clinic flow.

The role requires strong communication, organisation and computer skills, with office experience and healthcare exposure. A positive, reliable approach is essential to support daily operations with the team.